Website Legal Disclaimer
Content on the L.J. FRAME, LLC. Web site is for informational purposes only. You may contact your L.J. FRAME, LLC sales representative at 1 (800) 992-3904 for verification of prices, specials and dates of promotions. All orders are subject to L.J. FRAME, LLC.’s Service & Support Policies.
Every effort has been made to ensure the accuracy of all information on this Web site. L.J. FRAME, LLC. makes no warranty expressed or implied with respect to the accuracy of the information, including prices, product editorials, product specifications or advertising. All prices are current at the time of publication and are subject to change without notice.
L.J. FRAME, LLC. and the L.J. FRAME, LLC logo are trademarks used under license by L.J. FRAME, LLC. All rights reserved. All other trademarks are the property of their respective companies.
Certain links will allow you to leave L.J. FRAME, LLC.’s Web site. The linked sites are not under the control of L.J. FRAME, LLC., and L.J. FRAME, LLC. is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. L.J. FRAME, LLC. is not responsible for Webcasts or any other form of transmission received from any linked site. L.J. FRAME, LLC. is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement of the site by L.J. FRAME, LLC.
Service & Support Policy
Education Services and Support
Superior Service before and after the sale, that’s what you experience when you shop with L.J. FRAME, LLC. L.J. FRAME, LLC offers a variety of services to see you through every transaction from start to finish.
Order by Phone: Monday – Friday, 8:30 AM to 5:30 PM EST 1-800-992-3904
Order by Fax: 24-hour FAX line 773 268-2443
MINIMUM ORDER
There are no minimum orders. A $5 service charge will be added to all orders under $150.
Prices are subject to change without notice.
CREDIT
L.J. FRAME, LLC offers the following payment options, including: Company Check/Personal Check/Cash/, Prepay, Visa/MasterCard/American Express/Discover, COD and Wire Transfer.
STOCK BALANCING
Education Customers may request stock balancing on a case by case basis. L.J. FRAME, LLC reserves the right to deny any such request. If L.J. FRAME, LLC grants a return the product must be new and unopened and in good selling condition. Product must be current and recently purchased (purchased within 30 days) from L.J. FRAME, LLC. Customer account must be current. Customer must have a valid return authorization (RA#) or L.J. FRAME, LLC may refuse products at Customer expense or not issue credit for products returned to L.J. FRAME, LLC. Merchandise must be returned freight prepaid to L.J. FRAME, LLC return to Returns L.J. FRAME, LLC 2226 East 71st Street Chicago, IL 60649. L.J. FRAME, LLC reserves the right to charge a 15% restocking charge.
Product that is returned will be credited at market value or original invoice price, whichever is lower.
RETURNS
L.J. FRAME, LLC accepts returns at our Chicago, IL location only. You must have a Return Authorization (RA) number before returning any merchandise to L.J. FRAME, LLC. Request an RA number by calling us directly at 1-800-992-3904 (extension 304). Be sure to note our return policies to avoid additional charges.
OVERGOODS (Returns without a Return Authorization)
L.J. FRAME, LLC will contact customers by phone that are not following this policy. The purpose of this call is to identify what the customer’s intent was regarding this product. If no response is made within three (3) business days, a follow-up letter will be mailed. L.J. FRAME, LLC’s total commitment is to process return requests where possible. Items that cannot be credited will be returned to the customer. L.J. FRAME, LLC will charge a $25 handling fee on returns without a valid RA number. If there is no response to the phone call or letter, these items will be destroyed after 14 days without credit.
POLICIES
- DOA/defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 20% Returns Processing Service Charge.
- Defective product must be in original factory carton with all original packing materials
- The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON.
- Returns must be shipped freight prepaid. Products received without an RA number, freight collect, not approved for return, or in any way not meeting the above criteria, will be refused.
- Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.
- L.J. FRAME, LLC credits based on purchase price or current price, whichever is lowest.
ANY DEVIATION FROM RETURN POLICIES WILL RESULT IN THE PRODUCT BEING RETURNED TO YOU WITH NO CREDIT ISSUED.
RA REQUEST
Before returning a shipment to L.J. FRAME, LLC, obtain a RETURN AUTHORIZATION (RA) number. Request an RA number by calling us directly at 1-800-992-3904 (extension 304) or by email inquire@Ljframe.com.
Have the following information ready:
- Account Number
- Company Name, School, School District or Customer Name
- Invoice Number
- Model Number
- Serial Number
- Outline of the problem
For your convenience, you may fax the request to us via fax, at 866-724-1825. For a copy of the Return Authorization form which includes a shipping label please call us at 1-800-992-3904 (extension 304) or contact us by email inquire@Ljframe.com.
SPECIAL RETURNS
CONSUMABLES
Stock balance on consumables (ink cartridges) limited to 90 days from date of purchase. (Excludes Epson consumables, which are non-returnable.)
HEWLETT-PACKARD
HP Printers, Handhelds and Computers Returns Policy:
- Printers and Handhelds – A 90-day stock balance is permitted only for current models. Stock balance returns are limited to 10% of a particular model during a 90-day period.
- Pavilion computers – Returns permitted only on defective and DOA products. Stock balance and overstock returns are not permitted
Xbox
Xbox Consoles – L.J. FRAME, LLC tracks serial numbers on all consoles. Defective return window is 20 days from original L.J. FRAME, LLC invoice date. All console returns must include console, controller, software, AV cable and power cord, original box and packing. Customer will be billed for missing parts.
Xbox Live – Defective return policy is 20 days from date of invoice. Xbox needs the subscription code to remove it from their system. If the subscription code is not visible when returned, Customer will not receive credit. All Xbox Live product must include DVD folder with visible subscription code, Xbox live communicator, and original box. Customer will be billed for missing parts.
Xbox Software and Accessories – We will accept defective returns up to 20 days from date of invoice. All software and accessories must be returned for same product replacement only. No credit. We reserve the right to charge 15% restocking charge if returns exceed 1%.
PlayStation
PlayStation Consoles – L.J. FRAME, LLC tracks serial numbers on all consoles. Defective return window is 20 days from original L.J. FRAME, LLC invoice date. All console returns must include console, controller, software, AV cable and power cord original box and packing. Customer will be billed for missing parts.
PlayStation Software and Accessories – We will accept defective returns up to 20 days from date of invoice. All software and accessories must be returned for replacement of same product only. No credit. We reserve the right to charge 15% restocking charge or refuse to issue additional RAs if returns exceed 2% of total PlayStation product.
Nintendo
Nintendo Consoles – L.J. FRAME, LLC tracks serial numbers on all consoles. Defective return window is 20 days from original L.J. FRAME, LLC invoice date. All console returns must include console, controller, software, AV cable and power cord original box and packing. Customer will be billed for missing parts.
Nintendo Software and Accessories – We will accept defective returns up to 20 days from date of invoice. All software and accessories must be returned for replacement of same product only. No credit. We reserve the right to charge 15% restocking charge or refuse to issue additional RAs if returns exceed 2% of total Nintendo product.
SHIPPING & FREIGHT
L.J. FRAME, LLC ships from Chicago, IL; various distribution points throughout the U.S. from which most can reach the nation’s major locations in 1 – 2 days via FedEx Ground and manufacturer’s shipping locations. Shipping origins are determined by the customer need and urgency once the order and/or purchase order is received.
Most orders received and credit approved by 5:00 PM local time ship within two business days. Shipments are F.O.B. from the shipment origin.
BACKORDERS
All orders not in stock at time of order will be placed on back order unless purchase order specifies otherwise. Backorders will automatically be filled as the product becomes available. At the time of order being placed customers will be notified of any backorders. Customers will be notified backorder (s) are outstanding for more than (4) weeks. Special orders will be accepted for products which are available through manufacturers we currently carry. All special orders require a hard copy, non-cancelable purchase order and may be subject to certain other restrictions.
DAMAGES
L.J. FRAME, LLC’s DOA Policy does not cover any physical damage that your product may incur in transit. If you receive a product that is damaged in transit, follow these instructions:
- Note any damages on the receipt.
- Refuse the shipment (if possible) so that it is returned to the origin of shipment for freight claim processing. For partially damaged shipments or concealed damage, note damage on receipt and refuse damaged item if possible. If damaged item is accepted via UPS/Fed Ex Ground, contact L.J. FRAME, LLC for freight claim; if via truck/LTL, the receiver is responsible to place the claim with the carrier within 10 calendar days of receipt. Damage claims are the responsibility of the consignee. The shipping cartons, packing and content should be retained in the same condition as received.
DISCREPANCIES
Upon receipt of merchandise, you have three (3) business days to fax or use any other overnight method to reply in writing as to any discrepancies.
REFUSED ORDERS
Customers will be responsible for a 21% Returns Processing Charge for refused orders in addition to all freight charges. No future orders will be shipped unless this charge is paid.
LOST SHIP
Contact L.J. FRAME, LLC via phone (800 992-3904), email (inquire@L.j.frame.com) or fax (866 724-1825) to obtain the status of your shipment. Customers are to report orders not received within 7 business days via any of the methods of the aforementioned methods.
WARRANTIES – In General
Product warranties are provided by the manufacturer. L.J. FRAME, LLC administers the individual manufacturer warranty, which may include returning defective products to L.J. FRAME, LLC, sending products to a factory authorized repair center, or factory direct returns. L.J. FRAME, LLC must abide by the return policies dictated by our manufacturers.
TECHNICAL SUPPORT – In General
Technical support services are provided FREE by our in-house tech support team Monday through Friday, 8:30am to 5:30pm CST. Initial contact with technical support is to made via email (techsupport@Ljframe.com). Technical support will make every effort to contact customers within 24 hours via phone or email, depending on the support issue. Depending on the nature of the support issue, customers may be referred to the manufacturer’s support service.
L.J. FRAME, LLC reserves the right to modify the above terms and conditions at anytime without notification of our Customers.